Mobile Message Service Terms
The PetHousingRights mobile messaging service (the "Service") is operated by Klaviyo. By using the Service, you agree to these Mobile Terms. PetHousingRights may change or discontinue the Service or its features without notice. If the Mobile Terms are updated, your continued use of the Service after the update means you accept the changes.
We do not charge for the Service, but standard messaging and data rates from your wireless provider may apply.
Text messages may be delivered via automated systems. Agreeing to receive these messages is not a requirement for purchasing any goods or services. Message frequency will vary. You can opt out anytime by texting STOP to +1 832-400-6953. For help, text HELP to +1 832-400-6953 or email support@pethousingrights.com.
Wireless carriers involved with the Service are not liable for delayed or undelivered messages. You must provide an accurate, up-to-date mobile number. PetHousingRights is not liable for failed or delayed messages, message errors, or actions you take based on the Service content.
Limited Scope of Services; No Doctor-Patient Relationship
The PetHousingRights site is designed solely for educational and informational purposes. It does not offer medical or psychological advice, diagnoses, or treatment. Viewing the site or interacting with its content does not establish a professional relationship between you and PetHousingRights or any affiliated individuals or Providers.
Even if individuals providing information on the site hold professional credentials or reference clinical studies, they only provide educational content and not clinical services. The information available should not replace professional medical advice or be used to diagnose or treat any conditions.
Providers using the site are fully responsible for the services they deliver, subject to PetHousingRights’ quality control guidelines. PetHousingRights and any third parties linked to the site are not responsible for any damages arising from professional advice or services you receive through the site.
Provider availability and response times are not guaranteed and may vary. Any timeframes mentioned on the site are estimates, not promises.
Refund and Cancellation Policy
Refund eligibility is governed by our Refund Policy, which is the complete source of truth for refunds. In summary:
- You receive a full refund if a licensed provider determines you do not qualify — this applies to both ESA and PSD orders.
- Claimed housing-denial refunds are subject to an evidence-based review under the Refund Policy. A landlord's denial does not automatically qualify for a refund, and PetHousingRights reviews only whether its own guarantee applies; it does not make legal determinations.
- Certain discretionary refunds requested after substantial professional work has been completed may be reduced by up to $40 as a professional evaluation and administrative services fee, as described in the Refund Policy. This fee never applies to a full-refund category.
- Subscriptions and add-ons follow the terms stated in the Refund Policy.
You agree to provide accurate information, to submit your accommodation request and PetHousingRights letter to your housing provider, not to alter or misuse any document, and to cooperate with any refund review, which may include verification of documents and communications. Any discretionary refund is a one-time courtesy and creates no future entitlement. Nothing in these Terms or the Refund Policy limits rights available under applicable law or applicable card-network rules.
ARKANSAS, CALIFORNIA, IOWA, LOUISIANA, and MONTANA Residents Notice
Beginning January 1, 2022, state law AB 468 requires individuals seeking ESA letters for dogs to have a client-provider relationship lasting at least 30 days before documentation can be issued. This process will involve two consultations. Refund eligibility in these cases is governed by our Refund Policy.
Site Content
PetHousingRights strives to ensure the accuracy and relevance of the content on the Site but does not guarantee it. We reserve the right to modify, add, or remove any part of the Site content or to discontinue all or parts of the Site without notice.
Our Services and Site are intended for users located within the United States. Anyone accessing the Site from outside the U.S. does so at their own risk, and PetHousingRights is not responsible for compliance with laws outside the U.S.
User Accounts
When you register, you must create an Account by providing your name, email, and other required details ("Account Information").
To create an Account, you must be at least 18 years old and capable of entering a binding contract. All information you submit must be true, accurate, current, and complete. You are responsible for maintaining the confidentiality of your email sign-in codes and for all activities under your Account.
PetHousingRights may take necessary actions to protect your Account and the Site's security. The Site and Services are not directed to children, and if PetHousingRights becomes aware of any user under 18, we will delete their data.
Always notify PetHousingRights immediately of any loss, theft, or unauthorized use of your Account.
Licenses
PetHousingRights grants you a limited, non-transferable license to access the Site and use the Services for personal, non-commercial purposes under these Terms.
You must not:
- Impersonate others or misrepresent your affiliation.
- Violate any law while using the Site.
- Reverse engineer, decompile, or attempt to extract the Site's software.
- Spread viruses or harmful code.
You also agree not to post unlawful, abusive, defamatory, obscene, hateful, or invasive content. PetHousingRights may remove any content it deems inappropriate.
Website Links
PetHousingRights is not responsible for any content, information, or software found on external websites linked through the Site. We do not endorse or guarantee anything on those third-party sites.
Our Site may include features allowing you to export information to services like Facebook, Instagram, or other websites. When you use those tools, you agree that PetHousingRights may transfer your information to those services. However, third-party services operate independently, and PetHousingRights is not liable for their use of your information.
Intellectual Property Ownership
Everything on the Site — including text, images, audio, video, software, and the overall design — belongs to PetHousingRights, its licensors, or content providers and is protected by U.S. and international intellectual property laws.
You may only use the Site for personal, non-commercial purposes. You are not allowed to copy, modify, distribute, publicly display, or create derivative works from any Site material unless generally permitted through normal Site use.
Trademarks
Certain names, logos, and designs displayed on the Site are trademarks or service marks belonging to PetHousingRights or others. You are not permitted to use any trademarks shown on the Site without written permission. All rights to these trademarks remain with their owners.
Account Deactivation
You may deactivate your Account and end your registration at any time by emailing support@pethousingrights.com. PetHousingRights also reserves the right to suspend or terminate your Account or your access to the Site at any time, for any reason or no reason.
We may retain, delete, or destroy any communications or content you posted on the Site according to our internal policies. After your Account is deactivated, PetHousingRights has no further obligations to you.
Right to Modify
PetHousingRights may change, add, or remove parts of the Terms at any time, in its sole discretion. By continuing to use the Site or Services after changes have been posted, you accept and agree to be bound by the updated Terms.
Disclaimer of Warranties
You use the Site and Services at your own risk. Both are provided "as is" and "as available" without any warranties of any kind, either express or implied.
PetHousingRights disclaims all warranties, including but not limited to:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy
- System reliability
- Freedom from errors or viruses
PetHousingRights does not guarantee any legal rights, outcomes, or benefits regarding disability accommodations, housing, or air travel. Even if you receive an ESA letter, there is no guarantee that a third party — like a landlord or airline — will recognize it.
An ESA is not a "service dog" and may not have the same legal protections.
Limitation of Liability
To the maximum extent allowed by law, PetHousingRights and its associated parties are not liable for any indirect, incidental, special, consequential, or exemplary damages. This includes losses like:
- Lost profits
- Lost goodwill
- Lost data
- Other intangible losses
If PetHousingRights is found liable for any reason, our total liability is limited to the amount you paid for the product or service involved. Any claims must be brought within one (1) year of the event giving rise to the claim.
By using the Site, you waive your right to participate in class action lawsuits related to your use of the Site.
Indemnification
In exchange for your use of the Site, you agree to defend, indemnify, and hold harmless PetHousingRights and its affiliates against any claims, actions, demands, liabilities, or settlements. This includes covering reasonable legal and accounting fees related to:
- Your violation of these Terms or the law
- Your reliance on Site information
- Any content you upload to the Site
You also agree to indemnify Providers against third-party claims arising from your use of information or advice they provided. PetHousingRights may take over the defense of any matter you must indemnify, and you agree to cooperate fully with us. You cannot settle any claim without PetHousingRights’ written consent.
Dispute Resolution and Arbitration
General Agreement to Arbitrate: In order to resolve disputes efficiently and affordably, you and PetHousingRights agree to binding individual arbitration for any disputes arising from the Terms, your use of the Site, or the Services. By agreeing to these Terms, you waive your right to a jury trial and the ability to participate in class actions.
Exceptions to Arbitration — Despite this agreement, you or PetHousingRights may:
- Bring an individual action in small claims court
- Pursue enforcement through government agencies
- Seek injunctive relief in court
- File lawsuits for intellectual property infringement
Opt-Out Option: You may opt out of arbitration within 30 days after accepting the Terms by sending a written notice to PetHousingRights, Attention: Legal – Arbitration Opt-Out. Your opt-out notice must include your full name, email address, and a clear statement that you wish to opt out.
Arbitration Procedures: Any arbitration between you and PetHousingRights will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, governed by the Federal Arbitration Act. All arbitration hearings will occur in Miami, Florida, unless both sides agree otherwise.
No Class Actions: You and PetHousingRights agree to bring claims only in an individual capacity — not as plaintiffs or class members in any class or representative action.
Enforcement: If any part of the arbitration clause is found unenforceable or if you opted out, then the exclusive jurisdiction for any disputes will be the state and federal courts located in Houston, Texas.
Other Provisions
You may not transfer or assign your rights under these Terms without PetHousingRights’ written approval. PetHousingRights may transfer its rights at any time.
These Terms are governed by Florida law, without regard to conflict-of-law principles. By checking the "Agree" box on the Site or any forms, you are legally binding yourself to these Terms.
PetHousingRights may communicate legal notices to you electronically (via email or posted on the Site). Delivery is considered effective when sent, regardless of whether you read it.
If any provision of these Terms is found invalid, the remainder will remain in full force. These Terms represent the complete agreement between you and PetHousingRights regarding your use of the Site and Services.
Please report any violations to support@pethousingrights.com.
DMCA Notice
Under the Digital Millennium Copyright Act (DMCA), if you believe your copyright is infringed by materials on the Site, you may send a notice to:
PetHousingRights.
Attn: Legal – Copyright Infringement Notice
PetHousingRights will remove infringing content if properly notified and will terminate Accounts of repeat infringers.